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F.A.Q.

FAQ – Frequently Asked Questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible.

Account

  • Do I need an account and what are the benefits?

    It’s not required to create an account. But, having an account provides easier checkout, the ability to create and send a wish list, and a customised shopping experience.

Orders

  • Can I return an item?

    Please visit our Returns & Exchanges page for more information.

  • How can I pay for my order?

    We accept PayPal at Checkout.

  • How can I change something in my order?

    If you need to change something in your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.

Shipping

  • How long will my order take to be delivered?

    Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 2-3 business days.

  • Can I track my order?

    Yes, you can! After placing your order you will receive an order confirmation via email. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.